We all have expressions we use that are representative of our cultures, our upbringing, our life experiences, or even just something we heard someone say that struck a chord within us. There are the famously inspirational sayings, like Vince Lombardi’s classic quote “Winners never quit and quitters never win," and the often over-used (but still very true), “There is no ‘I’ in ‘team’.” (Peter Drucker)
Growth is good—in fact, growth is necessary for survival. But just as the physical growth in humans comes with challenges, so does organizational growth. Unlike human growth, however, there are aspects of an organization’s growth that are within their control. One aspect of organizational growth that must be controlled is the quality of the organization’s processes and products to ensure that quality must never suffer at the expense of growth.
There are almost as many definitions for Quality as there are quality practitioners. Some common ones include:
- Conforming to a quality standard
- Meeting customer specifications
- The standard of something as measured against other things of a similar kind
- Suitability for intended use
But what is Quality, really?